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Bliman
31-05-2018, 22:33
I am still busy with time trial.
But at every track (and I also think with other game modes) I get major stutters.
It looks like in this video (video is not mine, but the issues look the same altough mine are a little more severe and the stutters go on for longer).
https://www.youtube.com/watch?v=_xW0SrwxUEA
I have shut down the Xbox One completely for a clean reboot.
But the issue is still there and is there for at least a couple of weeks.
I missed some very good times with this because you don't know where you are for a moment.
Is someone also getting this and has found something to solve this?

Mod edit: Please try out what is suggested in post #34
http://forum.projectcarsgame.com/showthread.php?63449-Major-Stutters&p=1520877&viewfull=1#post1520877

Sankyo
01-06-2018, 06:44
What car(s)?
What track(s)?
What controller?

Bliman
01-06-2018, 22:08
Thanks for responding.
It is on every track and every mode (I haven't tested multiplayer because I don't play online).
It happens with every car.
I play with the standard xbox one controller.
The stutters are even there when the intro plays.
In the meantime I am not downloading anything on the Xbox One that I can see.
I have no clue what I can do to stop it

Zaskarspants
02-06-2018, 08:56
How fast is your fan running? Possible overheat? That video is not a recording from an xbox. It may be more helpful if you post video of your particular problem.

I have an xb og and occasionally fire up the game on that and whilst it's graphical performance is lower you should not be getting the stutter that is portrayed in that video.

Bliman
02-06-2018, 22:12
My fan is very quite and doesn't seem to work very hard.
Here is the video I tried to upload (I can't guarantee that it worked)
https://1drv.ms/v/s!AmoavzYSt1hBcNYA8XdlPaAS3vg

zzjorzz
02-06-2018, 22:32
My fan is very quite and doesn't seem to work very hard.
Here is the video I tried to upload (I can't guarantee that it worked)
https://1drv.ms/v/s!AmoavzYSt1hBcNYA8XdlPaAS3vg

It worked. I play on a OG xbox as well, I have many problems but this is not one of them. Do you only have this in PC2?

Bliman
02-06-2018, 22:56
Good question.
I shall try some other games tomorrow.
My Xbox One is basically a Project Cars 2 bastion atm.
Thanks for the confirmation that it worked.

Zaskarspants
03-06-2018, 10:29
I watched your video.

I only saw one 'stutter', how frequently does it happen?

Such things can occur on the console when any background tasks are running so it is advisable to make sure no other things, like you tube, are running. Background downloads can also cause this. It is also good to play after a full reset. I always do this.

If you try a cold reset is it better?

Bliman
03-06-2018, 13:44
On average there is one major stutter per lap. But keep on mind that for the moment I am mostly doing time trial.
Where I set a fast lap and restart.
To the best of my knowledge there is nothing else running in the background or downloading.
I shall try a cold reset next.
I have tried another game, so I started Project Cars, and lo and behold I have the exact same problem there.
I then started Forza motorsport 5 and done a race and there was no problem.
This is puzzling or there is something with the Project Cars franchise or my Xbox One is giving up the ghost.

Bliman
03-06-2018, 21:51
I have done a cold restart, but it didn't help.
I have moved the game to the internal hdd but that also didn't help.
If someone does know anything more I could do?
If there isn't a solution then I have to say goodbye to Project Cars 2 and hope the next update solves the issue.

Sankyo
04-06-2018, 10:14
I have done a cold restart, but it didn't help.
I have moved the game to the internal hdd but that also didn't help.
If someone does know anything more I could do?
If there isn't a solution then I have to say goodbye to Project Cars 2 and hope the next update solves the issue.

Patch 6 was released today. Let us know if that helped this (apparently local) issue?

Zaskarspants
04-06-2018, 10:23
I have done a cold restart, but it didn't help.
I have moved the game to the internal hdd but that also didn't help.
If someone does know anything more I could do?
If there isn't a solution then I have to say goodbye to Project Cars 2 and hope the next update solves the issue.

People have reported odd things when an extra drive is plugged in, perhaps try with the extra drive unplugged.

I don't think the next update will affect this afaik it is not a widely reported issue, but a patch is just out so I will keeep my fingers crossed for you.

edit - sorry didn't see Sankyo's last when I posted.

Tom Brown
04-06-2018, 11:44
Can you unplug your Xbox from the power for about a minute to clear the cache and see if that helps at all. Also how full is your hard drive as you say you're using an external as well.

Bliman
04-06-2018, 21:58
Thanks for the input guys.
I have unplugged the Xbox for a minute, but it didn't help.
I switched off the possibility that a game or app gets updated in the background, nope didn't work either:).
I pulled out the usb drive, did a whole reset of the console, but that didn't work either.
I checked the internal hard drive (where the game is installed now) and it was 99.2% full.
I work with the disc but I guess that can't be the problem right?
It looks a bit like this (but mine goes on for longer)to, sadly no fix has been found yet.
https://www.youtube.com/watch?v=0p2BPzS1jd8
One other thing not related to this is that I want to congratulate the whole team ,from what I can see the patch 6 is a great step forward. So thanks for the hard work.

Asturbo
04-06-2018, 22:26
I checked the internal hard drive (where the game is installed now) and it was 99.2% full.
I work with the disc but I guess that can't be the problem right?
I’m sure that this is your problem.

Every program needs using temp files, and with a 0,8% free space, this space will be fragmented over the disc. Probably your game files are also very fragmented, and that slows your system. You need free space and defrag your disc (I don’t know how do it in xbox).

Bliman
04-06-2018, 22:33
Ok tomorrow I shall shove a couple of games to the external hard drive.
I will keep you all informed:cool:

Bliman
05-06-2018, 22:26
Well here is the next report:p.
I have moved a couple of big games of the internal hard drive and it is now about 60% full.
I then unplugged the console and left it out for a couple of minutes. To start from a clean slate.
I tried again but it sadly didn't help, the issue stays excatly the same.
The weird thing like I already said that I also have the issue on Project Cars but not on Forza motorsport 5.
Don't know what the difference could be.
If anyone still has any idea then he is welcome to say.
It looks that it is a sort of xbox problem and not necessary the game problem.

Juiced46
06-06-2018, 02:06
Well here is the next report:p.
I have moved a couple of big games of the internal hard drive and it is now about 60% full.
I then unplugged the console and left it out for a couple of minutes. To start from a clean slate.
I tried again but it sadly didn't help, the issue stays excatly the same.
The weird thing like I already said that I also have the issue on Project Cars but not on Forza motorsport 5.
Don't know what the difference could be.
If anyone still has any idea then he is welcome to say.
It looks that it is a sort of xbox problem and not necessary the game problem.

Try clearing system cache.

Tom Brown
06-06-2018, 08:24
Is this only happening with Time Trial or is it affecting other game modes?

Can you try the following to see if it's an issue with your save:

1. Disconnect from the internet and remove the external storage.
2. Delete your save from the console. (This is why we disconnected, so you don't accidentally remove your cloud save.)
3. Launch the game Offline with a new save and see if it fixes the issue.

If it has fixed it, quit the game and delete your new offline save. Then reconnect, boot the game and download the cloud save and see if you're still getting the issue. If the issue comes back with your save then you may have a corrupt save somehow. If you can grab as much info about your progress as possible it will help us try and repro, and if you can remember what was the last thing you did before the issue started.

If it hasn't fixed it at #3, reinstall the game now you have cleared some space and try again offline (assuming it's all game modes, not just TT).

Bliman
06-06-2018, 22:08
First thanks for the help.
The stutter was affecting all game modes it even was in the intro if you let it play (maybe that will tell something)
I have done step 1,2,3 and I had launched the game offline with a new save and the stutters were gone.
I then reconnected internet (18ms ping, 91.9Mbps download speed, 11.6Mbps upload speed) started the game and let the cloud save load.
Sadly the issues came back immediately after starting again(I think they were less frequent but that's difficult to say).
Don't pin me on it but the last thing I did was I bought Gold for playing time trial. But I cannot say it immediately started thereafter.
If you need more information I will try to give it to you.

Juiced46
06-06-2018, 22:31
First thanks for the help.
The stutter was affecting all game modes it even was in the intro if you let it play (maybe that will tell something)
I have done step 1,2,3 and I had launched the game offline with a new save and the stutters were gone.
I then reconnected internet (18ms ping, 91.9Mbps download speed, 11.6Mbps upload speed) started the game and let the cloud save load.
Sadly the issues came back immediately after starting again(I think they were less frequent but that's difficult to say).
Don't pin me on it but the last thing I did was I bought Gold for playing time trial. But I cannot say it immediately started thereafter.
If you need more information I will try to give it to you.

Ok so Offline with new save, it does not stutter. Online with old save, it stutters.

So is the issue your internet connection or your save?

I can tell you this, I had a few issues some patches back around Patch 2 or 3. I deleted my save and everything got fixed. If you are not married to your save. Try deleting it from the system and cloud. You will have to start from scratch though.

Bliman
06-06-2018, 22:41
Yes that is correct on your first point.
Difficult to say if it is the internet connection. The connection hasn't changed (and I didn't had stutters before), so I think it leads me more to the save then.
I shall write up my controller settings etc. and start with a new save.
If someone from SMS reads this, would you recommend that I start with a new save and delete also the cloud save?
Thank you Juiced for thinking with me.

Juiced46
06-06-2018, 22:50
Yes that is correct on your first point.
Difficult to say if it is the internet connection. The connection hasn't changed (and I didn't had stutters before), so I think it leads me more to the save then.
I shall write up my controller settings etc. and start with a new save.
If someone from SMS reads this, would you recommend that I start with a new save and delete also the cloud save?
Thank you Juiced for thinking with me.

Not a problem. Like I said, it cured a couple of my issues. I cannot guarantee that it will work, but like I said, if you do not mind losing everything. Its worth a try.

If you delete just the save on the console and not the cloud. Its not going to matter. You have to delete the cloud save as that is most likely the corrupt one.

Also going forward, I tell everyone this and this has led me to be pretty trouble free in all games. DO NOT use Instant on for the console. Use power save. Instant on causes glitchy things to happen and also funky stuff with NAT connection issues. Also, when you are done playing a game (not just Pcars) Exit to the dashboard. Press the menu button and QUIT the game. Wait 30-60 secs then shut the console down. Remember the cloud save runs in the background. If you just shut down mid game, it may be corrupting the save if the save did not fully upload etc. then something happens in the interim. I.E. Cloud save did not fully go through, next time you try to boot the game, the game gets an update. This can cause things to get screwed up....

Tom Brown
07-06-2018, 10:12
Yes that is correct on your first point.
Difficult to say if it is the internet connection. The connection hasn't changed (and I didn't had stutters before), so I think it leads me more to the save then.
I shall write up my controller settings etc. and start with a new save.
If someone from SMS reads this, would you recommend that I start with a new save and delete also the cloud save?
Thank you Juiced for thinking with me.

Does your old save and playing offline fix the problem as well? This would say if it's save or network related.

If playing offline with the old save doesn't save it, it does look like the only option is to delete your save. Can you post up as much information as possible about your progress with the broken save. This will let us try and recreate your save here and hopefully find the issue.

Bliman
07-06-2018, 22:22
Today I disconnected from the internet and started to play with the old save intact (so the save I have been using all the time that was uploaded from the cloud again), external hdd still off.
I had no trouble and there were no stutters.
I then connected with internet and started again and I had stutters.
So it seems that it is related with the network or internet.
If I can give you more information then I will try to give it to you.
For now I have not deleted the save (cloud and hdd) because by the test above it looks like a network or internet issue or something the game wants to update from the internet when the game is running.
Waiting for further instructions:p

Juiced46
07-06-2018, 22:29
Today I disconnected from the internet and started to play with the old save intact (so the save I have been using all the time that was uploaded from the cloud again), external hdd still off.
I had no trouble and there were no stutters.
I then connected with internet and started again and I had stutters.
So it seems that it is related with the network or internet.
If I can give you more information then I will try to give it to you.
For now I have not deleted the save (cloud and hdd) because by the test above it looks like a network or internet issue or something the game wants to update from the internet when the game is running.
Waiting for further instructions:p

If you loaded the offline save its not the cloud save. Are you sure it was the identical progress in the game and settings?

Try this.Load the game online, save a car setup to something you will remember. Quit the game. Wait a min or so to let the cloud save upload. Reboot the system OFFLINE. Load the game and see if that car setup is still in there.

It still can be the save as the console file may be ok but the cloud file may be corrupted as well.

Bliman
07-06-2018, 22:38
Ok I shall try that tomorrow.
Thx

Juiced46
07-06-2018, 22:40
Ok I shall try that tomorrow.
Thx

Also, I was just thinking to myself. Do you have any good friends that play this game and have no problems?

If so, see if they will let you use their Login on your machine quick. Sign in to their account. It will load their cloud save and see if its better

Bliman
13-06-2018, 21:59
Sorry for the late update. Didn't have the time to test anything.
Today I did.
I chose a car when I was connected to the internet, changed the setup and saved it.
Then I closed the game and disconnected from the internet.
Started the game again and the setup was saved in the offline save.
I started driving without internet connection and everything was fine.
I then closed the game, connected back to the internet and started the game.
And chose same track and car and the stutters were there again.
Sadly I don't have a friend that has the game that I can go to to test.
I don't know what else I can do, it has ruined many laps of time trial.

Juiced46
13-06-2018, 22:14
Sorry for the late update. Didn't have the time to test anything.
Today I did.
I chose a car when I was connected to the internet, changed the setup and saved it.
Then I closed the game and disconnected from the internet.
Started the game again and the setup was saved in the offline save.
I started driving without internet connection and everything was fine.
I then closed the game, connected back to the internet and started the game.
And chose same track and car and the stutters were there again.
Sadly I don't have a friend that has the game that I can go to to test.
I don't know what else I can do, it has ruined many laps of time trial.

I guess the only option now is if you are willing to delete the cloud save. I doubt it is network related, especially if its happening in the intro screen.

Bliman
13-06-2018, 22:58
Yeah I guess that's the only option left.
I shall see in the coming days.
Thanks for the input.

Juiced46
13-06-2018, 23:05
Yeah I guess that's the only option left.
I shall see in the coming days.
Thanks for the input.

Goodluck, let us know how it turns out. Hopefully you get it fixed.

Just Another Frog
14-06-2018, 09:11
I don't know if this is any good or not but instead of deleting your personal save data why don't you just create a brand new gamertag on your xb1 and use that to play PC2.

Bliman
18-06-2018, 21:56
Ok drumrolls:surprise:
Yesterday I was thinking about the problem and I had the intention of installing a network sniffer.
And while I was searching the internet I came upon an article
https://forums.ubi.com/showthread.php/954222-Massive-Graphic-Slowdowns-and-stutter-on-Xbox-One-Forums/page2
I had already tested the network connection and multiplayer connection on the Xbox One, at that time the Xbox reported that they couldn't access Teredo.
I looked it up and saw that it was related with communicating when you play multiplayer.
I didn't think it was important because I don't play multiplayer.
But I guessed why not give it a try and delve a bit deeper.
So I searched for Teredo and how I could access it in my router.
When I looked in my settings of the router I saw that Teredo was blocked.
I unblocked it and tried to play the game again.
And hey presto everything works fine now.
So I give it here so that maybe developers or other people who help others can recognize it when the problem appears with someone else, so that they can at it to their arsenal of suggestions.
Thanks for helping me and I see you on the leaderboards :cool:

Juiced46
18-06-2018, 22:19
Ok drumrolls:surprise:
Yesterday I was thinking about the problem and I had the intention of installing a network sniffer.
And while I was searching the internet I came upon an article
https://forums.ubi.com/showthread.php/954222-Massive-Graphic-Slowdowns-and-stutter-on-Xbox-One-Forums/page2
I had already tested the network connection and multiplayer connection on the Xbox One, at that time the Xbox reported that they couldn't access Teredo.
I looked it up and saw that it was related with communicating when you play multiplayer.
I didn't think it was important because I don't play multiplayer.
But I guessed why not give it a try and delve a bit deeper.
So I searched for Teredo and how I could access it in my router.
When I looked in my settings of the router I saw that Teredo was blocked.
I unblocked it and tried to play the game again.
And hey presto everything works fine now.
So I give it here so that maybe developers or other people who help others can recognize it when the problem appears with someone else, so that they can at it to their arsenal of suggestions.
Thanks for helping me and I see you on the leaderboards :cool:

I am glad you got it figured out. I stress to alot of people that having an Open NAT, open the correct ports etc is critical for most of the games we play. IPv6 connections seem to be causing funky things to happen. Anytime I mention stuff about making sure that is all correct the response is usually "well i shouldn't have to do any of that to play my game. it should just work" Glad you found it and have fun!

Juiced46
19-06-2018, 23:03
@Tom Brown and @ Sankyo (not sure how to tag users)

Even though the OP solved his issue. This sparked another thought which is semi-related.

If his internet connectivity issues caused his game stutters/slow downs even though he was not actually playing multiplayer. Is there any relation for the guys that are having constant wheel shake issues with internet connectivity problems being the root cause of their shaking and not the actual game or settings?

Reason I mention this is, it seems like that could cause wheel problems as well if its causing graphical issues. I have not had any shaking issues but others running the same wheel and trying my suggestions in multiple threads cannot seem to fix their issue. Our focus was always on game and wheel settings and wheel firmware. Never thought to look at connectivity problems or trying in Offline mode. I wonder if there is a link? Can the mods maybe pass this info along to the devs?