PDA

View Full Version : ButtKicker Gamer 2…Connections help needed (PS4 console)



davidt33
23-09-2018, 01:07
Help. I recently bought a ButtKicker Gamer 2 and need some urgent assistance in getting the necessary connections in order to work via my PS4 console, TV and connected Soundbar which I generally use for surround sound audio output.

Prior to the purchase and following, I was seeking help from a fellow forum member on another forum who promised to help but didn’t follow through. Perhaps he’s too busy I dunno. Following that I contacted ButtKicker Customer Support and though we’ve been exchanging emails with him making suggestions so far we’ve not been successful in getting the transducer/vibrations to come through. So I’m reaching out to users here, hopefully with similar setups and accessories who may have the experience to help.

My accessories are as follows:
• Sony Bravia (KDL 40W600B) LED 40” Smart TV
• LG (SH5) 320w Soundbar WITH WIRELESS SUB (Ports are Digital Optical and HDMI. No Analog RCA L/R)
• Harman/Kardon A/V Receiver
• Sony PS4 console
• Sony Playstation Gold Wireless headset

—->TV and PS4 console are each currently connected via HDMI to A/V Receiver’s HDMI
—->LG Soundbar is connected via Digital Optical to back of TV’s Digital Audio Out (Optical)

I generally watch TV and play racing sim (Pcars 2 and/or other games via PS4) with audio coming through the Soundbar which is my preference. I only use the wireless headphones while gaming online at night. So ideally I’d like to have the benefit of audio generally coming through the Soundbar while getting the ButtKicker’s transducer vibrations via the BkGamer2’s amp through its clamp attachment to the chair. That’s my primary concern right now. Later on we can figure out use with whichever headsets.

The accompanying diagram with notations serve as a reference to the provided ButtKicker Gamer 2 and its accessories to the right.
To the left are additional accessories I’ve already purchased and connected (Optical Splitter: 1 in, 2 out), Optical to Analog RCA L/R Converter.
I’ve also purchased an HDMI-Optical-RCA Audio Extractor Splitter Converter Adapter….(Seen at bottom left…This I have not yet connected).
The open RCA L/R connections from the BkG2 amp and device to which to connect remains a mystery.**

**EDIT: (Additional cable): BTW, I've also purchased a 6' RCA analog L/R cable (2 male on one side and 2 male on other side of cable). This was to connect from the RCA females of the Optical to RCA Converter to the open RCA females at the back of the ButtKicker amp, hopefully to get connection to both for signal. I'd bought this when I was confused as to which of the BkG2's provided cables to use to make that connection. Had made that connection but still no joy. The customer service guy had since told me which of the provided cables to use for doing same but that didn't work either as the amp was still not receiving signal in order to vibrate.
In any case I have this cable in case needed.

I have perused a multitude of forums and threads on the topic but the majority of users are either PC with different connections, Xbox, some who just want to use headphones, some who don’t have Soundbars for home theatre audio etc etc…and some whose sugessions are hard to follow for the less technically experienced. The BkG2 User/Guidelines Manuals also leaves a lot to be desired as evidenced from many users.

I’m in dire need of assistance so please help if you can. I really want to get this thing up and running.

Here’s the accompanying diagram with notations.

260406

Atak Kat
23-09-2018, 04:39
@davidt33. Im not an expert,and don't have any buttkicker stuff.
But if I understand, you are basically taking the sound output from the TV (optical). Did you try to connect it to the optical output on the back of the PS4 directly? (instead of splitting the signal).


How are you getting the audio signal into the BK2 amp. I assume you are running an rca cord from the back of the optical/rca converter-> white input on back of BK amp? (it's pretty obvious, but I don't see it indicated in your detailed drawing, and this sentence below makes me wonder.


The open RCA L/R connections from the BkG2 amp and device to which to connect remains a mystery.[FONT=Helvetica]

davidt33
23-09-2018, 11:23
@davidt33. Im not an expert,and don't have any buttkicker stuff.
But if I understand, you are basically taking the sound output from the TV (optical). Did you try to connect it to the optical output on the back of the PS4 directly? (instead of splitting the signal).


How are you getting the audio signal into the BK2 amp. I assume you are running an rca cord from the back of the optical/rca converter-> white input on back of BkG2 amp? (it's pretty obvious, but I don't see it indicated in your detailed drawing, and this sentence below makes me wonder.
Yes Atak, I am taking the sound from the TV which is connected to the Soundbar for benefit of it's audio (Optical to Optical). That's how they were connected prior to getting the BkG2 and still is. The BkG2 customer service guy in assessing the audio setup had advised to get the "Optical Splitter" (1 in, 2 out) to connect at the back of the TV's Optical so I could then have the two additional female Optical ports available....one to connect an Optical cord for the TV and the other to connect the "Optical to Analog RCA L/R Converter" to which was then to connect the Soundbar's Optical (as seen in diagram) and also the RCA cable/s from there to the back of the open RCA ports of the BkG2's amp. Did that but no joy.

I have not yet tried connecting it to the optical output on the back of the PS4 directly. This was because the customer service guy, having reviewed my setup, had advised me to run the connections as described above.

Atak Kat
23-09-2018, 12:30
Are you connecting two RCA cables from the converter to the back of the BK amp?
Again, not expert, but I think you are only supposed to connect one. I'm guessing:
- you probably just connect the white RCA port on the converter to the white RCA port on the BK2 amp. If don't think the red ones should be connected?

So you have (in order, I guess):
PS4 connected to your A/V receiver with HDMI.
A/V receiver connected to the TV with HDMI.
Spitter on the optical out port on the TV.
- one of the leads is then connected to the sound bar (optical cable). Does that work? Is the sound going to your sound bar ok when the splitter is connected?
- second lead is connected to the converter (optical cable).
Converter is connected to the back of the BK2 amp (RCA cables). both the red and white ports? or just white? I think you just connect the white one (the red one on the back of the BK2 amp looks like it's an 'output', not an input...

Dumb question... (sorry), have you got the converter plugged in and powered on?

Just a separate question as well. Is your A/V receiver able to operate the HDMI pass through at 60hz? I just mention this because I was doing some research on various A/V receivers that have the HDMI pass through (like you are using) and I found that many of them just send the output at 30hz, instead of 60hz. And that basically means you would be getting 30fps in you gaming, instead of 60fps. (I believe). If you're not sure, you might want to check the specs on your A/V receiver. If it is limiting it to 30hz, then you might want to connect the PS4 direct to the TV instead because that would pretty surely keep 60hz.

davidt33
23-09-2018, 12:59
Are you connecting two RCA cables from the converter to the back of the BK amp?
Again, not expert, but I think you are only supposed to connect one. I'm guessing:
- you probably just connect the white RCA port on the converter to the white RCA port on the BK2 amp. If don't think the red ones should be connected?

So you have (in order, I guess):
PS4 connected to your A/V receiver with HDMI.
A/V receiver connected to the TV with HDMI.
Spitter on the optical out port on the TV.
- one of the leads is then connected to the sound bar (optical cable). Does that work? Is the sound going to your sound bar ok when the splitter is connected?
- second lead is connected to the converter (optical cable).
Converter is connected to the back of the BK2 amp (RCA cables). both the red and white ports? or just white? I think you just connect the white one (the red one on the back of the BK2 amp looks like it's an 'output', not an input...

Dumb question... (sorry), have you got the converter plugged in and powered on?

Just a separate question as well. Is your A/V receiver able to operate the HDMI pass through at 60hz? I just mention this because I was doing some research on various A/V receivers that have the HDMI pass through (like you are using) and I found that many of them just send the output at 30hz, instead of 60hz. And that basically means you would be getting 30fps in you gaming, instead of 60fps. (I believe). If you're not sure, you might want to check the specs on your A/V receiver. If it is limiting it to 30hz, then you might want to connect the PS4 direct to the TV instead because that would pretty surely keep 60hz.
Re: "Are you connecting two RCA cables from the converter to the back of the BK amp?"
....Yup, I first tried connecting both RCAs to each. No joy. I then unplugged one each leaving a single connection. Still no joy. Can't remember if I left white to white or red to red though. Maybe I should try it again.

Re: "So you have (in order, I guess)....
"PS4 connected to your A/V receiver with HDMI." - Yup
"A/V receiver connected to the TV with HDMI." - Yup
"Spitter on the optical out port on the TV." - Yup
"- one of the leads is then connected to the sound bar (optical cable). Does that work? Is the sound going to your sound bar ok when the splitter is connected?" - Yup
"- second lead is connected to the converter (optical cable)." - Yup
"Converter is connected to the back of the BK2 amp (RCA cables)" - Yup

Re: "Dumb question... (sorry), have you got the converter plugged in and powered on?" - Yup
Re: "Just a separate question as well. Is your A/V receiver able to operate the HDMI pass through at 60hz?....." - All I know is that I don't get any lagging re fps etc so I guess it's capable of whatever.

Atak Kat
23-09-2018, 13:23
Try just the white connection from the converter to the BK amp. Only one RCA cable (to the white ports)

davidt33
23-09-2018, 13:29
Try just the white connection from the converter to the BK amp. Only one RCA cable (to the white ports)
Will try it bro. Keeping fingers crossed.

Atak Kat
23-09-2018, 13:46
If you are getting the sound through the sound bar, then the issue is somehow between that splitter and the BK2.
Assuming the optical cable from the splitter to the converter is good, then the next step I think would be to make sure the converter is setup correct. Some other things to check (I found your converter online):
- make sure the input is selected to Toslink. Not Coaxial.
- make sure it's not on mute.....
- make sure the volume is up. Looks like it's all digital so it might not be obvious how loud the volume is. Turn it up...
- I would suggest to plug a pair of wired headphones into the back of the converter (the aux port). And just check if there is sound coming out there.

Good luck. Will keep trying to offer suggestions. Hopefully it works soon!!! Let me know what you find next.

davidt33
23-09-2018, 13:50
Try just the white connection from the converter to the BK amp. Only one RCA cable (to the white ports)


Will try it bro. Keeping fingers crossed.
Ok just tried it. Still no joy. The "Signal" LED on the front of the BkG2 amp that's supposed to light up/blink green when it's receiving signal from whatever is still not lighting up. So somehow it seems it's still not yet receiving the signal for vibration as needed for transference to its clamped mechanism attached to the chair.

davidt33
23-09-2018, 14:12
Re: "If you are getting the sound through the sound bar, then the issue is somehow between that splitter and the BK2.
Assuming the optical cable from the splitter to the converter is good, then the next step I think would be to make sure the converter is setup correct."
.....Yeah we (between the CSR and a colleague of mine) did previously check, through a series of tests, both the "Optical 1 in 2 out Splitter" and "Optical to Analog/RCA Converter" to see if they were working and not defective, and they both are working as should.
Through another separate test (cellphone direct to amp connection) we also tested to see if the BkG2's amp was capable of receiving signal/sending vibration to clamped mechanism also and this proved successful. So the amp is also not defective.

Some other things to check (I found your converter online):
"- make sure the input is selected to Toslink. Not Coaxial." - It is selected to Toslink as indicated by it's LED indicator
"- make sure it's not on mute....." - It's not on Mute. Checked for that previously
"- make sure the volume is up. Looks like it's all digital so it might not be obvious how loud the volume is. Turn it up..." - Had that turned up. Might try turning it up more though next try.
"- I would suggest to plug a pair of wired headphones into the back of the converter (the aux port). And just check if there is sound coming out there." - Don't have wired headphones but have wired ear plugs. Can I use that to check?

Good luck. Will keep trying to offer suggestions. Hopefully it works soon!!! Let me know what you find next.

BTW, thanks for trying to help Atak.
David.

Atak Kat
23-09-2018, 14:18
"- I would suggest to plug a pair of wired headphones into the back of the converter (the aux port). And just check if there is sound coming out there." - Don't have wired headphones but have wired ear plugs. Can I use that to check?

I would think so. just cheap earbuds or something should work. You just need to listen if the sound is coming through the converter, or not.

SGETI
23-09-2018, 15:53
Maybe this will help you reach your goal. good luck.

http://forum.projectcarsgame.com/showthread.php?51036-ButtKicker-Gamer-2-Settings-(PS4)

davidt33
23-09-2018, 16:11
I would think so. just cheap earbuds or something should work. You just need to listen if the sound is coming through the converter, or not.
I tried hooking up the earbuds to the Aux port of the Optical to Analog Converter while I was waiting just in case. Didn't hear any audio coming through to the earbuds.
I have another Optical to Analog Converter on order from Amazon (Cheaper than the current one I'd bought but the one that the CSR originally suggested). Should be getting it delivered in the next couple days. I'd ordered it on Friday gone when we suspected the current one may be defective in some way. Will swap and try it when I get it and keep fingers crossed.

davidt33
23-09-2018, 16:13
Maybe this will help you reach your goal. good luck.

http://forum.projectcarsgame.com/showthread.php?51036-ButtKicker-Gamer-2-Settings-(PS4)
Yeah that's one of the many threads I saw before Sgeti but thanks for posting.

Atak Kat
23-09-2018, 18:02
One last suggestion. Does your TV have a headphone jack? In your picture there is a cable labeled E (2). It says it is 5' RCA to mini cable. You should be able to put that mini end into your headphone port on your TV, and then one of the other RCA ends (only one) plug it into the white input port on your Buttkicker amp. It will probably turn off the sound bar when you plug it into the headphone port on your TV, and you might need to select something on the TV to choose (headphones out) or something like that. But then you could at least test if the Buttkicker amp was working....

OK, another suggestion too. I had a bad optical cable once. You could just try to take the optical cable from your sound bar (you know it's working), and just insert it into the converter and listen again if anything comes through the headphones (still plugged into the back of the aux output on the converter.) If you hear something, then you know the other optical cable is not working. If you don't hear anything, then is sure seems to be something wrong with the converter...

Anyway, sorry it's not working and you had to order another piece. Good luck and let us know.

davidt33
23-09-2018, 21:18
One last suggestion. Does your TV have a headphone jack? In your picture there is a cable labeled E (2). It says it is 5' RCA to mini cable. You should be able to put that mini end into your headphone port on your TV, and then one of the other RCA ends (only one) plug it into the white input port on your Buttkicker amp. It will probably turn off the sound bar when you plug it into the headphone port on your TV, and you might need to select something on the TV to choose (headphones out) or something like that. But then you could at least test if the Buttkicker amp was working....

OK, another suggestion too. I had a bad optical cable once. You could just try to take the optical cable from your sound bar (you know it's working), and just insert it into the converter and listen again if anything comes through the headphones (still plugged into the back of the aux output on the converter.) If you hear something, then you know the other optical cable is not working. If you don't hear anything, then is sure seems to be something wrong with the converter...

Anyway, sorry it's not working and you had to order another piece. Good luck and let us know.
Well I have some good news and some bad news. Was quite a useful test.

Re: the first suggestion (TV headphone jack 3.5mm to back of ButtKicker amp using one RCA connection....Cable E (2))....To test if ButtKicker amp was working and sending vibrations. Result was positive...Signal LED blinking and sending vibrations to connected clamped mechanism on chair. ((((((Joy)))))). Also did the test with cellphone as before and that test passed too. So we can safely say the amp is working fine.

Re: the other suggestion test....To test optical cable and also the Optical to Analog Converter. The optical cable is fine. Still no juice though from its aux with earplugs connected. Result = Fail. That points to the concern the Optical to Analog Converter may be defective in true.
Good thing I ordered the other one so when I get that hopefully we should be cooking.

davidt33
27-10-2018, 10:25
Just an update to say I've got this all sorted out with the help of the ButtKicker customer service rep. Everything works perfectly now and I'm thoroughly enjoying the added immersion benefitted from the ButtKicker Gamer 2.

I eventually had to buy a new wireless headset...One with a transmitter/base station from which necessary connections could have been made in order to run the BK2 and also use the headphones with chat communication for when interacting online with my racing buddies as desired.
I got the Razer Thresher Ultimate headset for PS4 (this comes with the base station). What I like about this headset too is the battery lasts a good 20 hours or so which is more than adequate in between charges.
https://www.amazon.com/Razer-Thresher-Ultimate-PS4-Connection-Retractable/dp/B0719RHFQX?keywords=Razer%2BThresher%2BUltimate%2Bheadset%2Bfor%2BPS4&qid=1540636077&sr=8-3-fkmrnull&ref=sr_1_fkmrnull_3&th=1

A bit expensive but worth it nonetheless. Sounds amazing. Setup was a breeze with the instructions it came with. And of course the ButtKicker Gamer 2 makes gaming so much more immersive with the added FFB not only for racing but other games.
Turned out to be money well spent.

Atak Kat
27-10-2018, 11:32
Awesome.

Did you get a new converter? Was that the issue before?

davidt33
27-10-2018, 11:54
Awesome.

Did you get a new converter? Was that the issue before?
Yeah I got the new converter too which I'm using but in hindsight I don't think that was the issue. The issue was really that I needed to get the headphones with base station (which has the additional ports (Optical In and Out) in order to make the necessary connections for my purposes: PS4...Headphones basestation...Optical to Analog Converter...Analog cable to ButtKIcker amp's analog. It was so easy. If anyone needs to know how to connect as I did now at least I can advise.