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Thread: [RESOLVED] -- [CRASH] Unhandled Exception, Black Screen + freezes, Audio stutter

  1. #1
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    [RESOLVED] -- [CRASH] Unhandled Exception, Black Screen + freezes, Audio stutter

    Hey,

    I was redirected by user Leviathan on the STEAM support thread [ http://steamcommunity.com/app/234630...=1431079818#p1 ].

    Resources gathered:
    1. dbgSession files: https://www.wetransfer.com/downloads...7184831/803fd8

    My setup:
    - OS: Windows 8.1 Pro at 1920x1080, 60Hz
    - Hardware:
    -- GeForce GTX770
    -- Intel(R) Core(TM) i7-4770k 3.50GHz
    -- 16.00 GB Ram
    -- Nvidia GeForce Driver 350.12
    - Gear:
    -- Xbox 360 Gamepad
    -- Focusrite Scarlett Audio Interface
    -- Trust GXT280 Keyboard
    -- Razer Naga Hex mouse

    What happens:
    Random crashes, I can't pinpoint when it would happen.
    -- Sometimes the PC completely freezes,
    -- sometimes it returns to dekstop,
    -- and sometimes it returns to desktop with an "Unhandled Exception" error.
    - Examples:
    1. It happens when I was in the menu screen..
    2. When driving out of the pits in Zolder, just taking the one after "Eerste linkse"
    3. When starting the game (after the intro)
    4. When launching (just black screen)
    5. When launching a bright blue screen in stead of the intro video

    What I tried:
    - Disabled OSD in steam
    - I'm not using FRAPS or any other streaming
    - Tried verifying game cahce
    - Reinstalling pCars, reinstalling drivers
    - Tried launching with "-x86 -dx11mt" and/ore "-dx9" as suggested
    - Tried running with administrator mode on both pCars and pCars64
    - Verified my RAM modules
    - Played other games and ran benchmarks to test my setup (maybe faulty ram or drives that caused it) - but nothing turned op
    Last edited by LeRenard242; 08-05-2015 at 18:37. Reason: problem resolved

  2. #2
    QA & Support Bruno Alexandre's Avatar
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    Thanks Yves, could you please attach screenshot of your task manager so we can look through the processes you got while pcars is running ?
    Processor: Intel Core i7 5960X @4Ghz | Videocard: Nvidia TITAN XP 12GB GDDR5x | Gamepad/Wheel: Dualshock 4 Six-Axis + Xbox One Gamepad + Fanatec CSWv2 + Fanatec CSP V3 + Fanatec SQ Shifter | Network Card: Intel l218-V| Keyboard+Mouse: Corsair K70 RGB + Cougar 700M | PSU: Corsair AX1500i
    Memory: 16GB Dominator Platinum DDR4 2800Mhz | Mainboard: Asus X99 Deluxe | Soundcard/Speakers: Soundblaster Zx (Optical) + Logitech Z-906 | Monitors/TV: Benq XL2430T | OS: Windows 10 x64

    Steam Group Chat: steam://friends/joinchat/103582791434100654 (copy this into your browser url and press enter)

  3. #3
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    Quote Originally Posted by Bruno Alexandre View Post
    Thanks Yves, could you please attach screenshot of your task manager so we can look through the processes you got while pcars is running ?
    Below you can find the info. If you need a more detailed output let me know.
    It's from a sessions I just did at Zolder. Screenshots go step by step, I also added the dbsessions again.
    After the screenshot 004, it crashed at the entry of the second chicane after the bridge at Zolder. It gave a black screen, and then froze my PC. Even NUMLOCK etc.. didn't work anyore, so I had to reboot and couldn't get any other screenshots in anymore.

    Click image for larger version. 

Name:	001_pCars_RunningFineNow.jpg 
Views:	5 
Size:	108.1 KB 
ID:	200502Click image for larger version. 

Name:	002_pCars_LoadingFreePracticeZolder.jpg 
Views:	0 
Size:	52.7 KB 
ID:	200503Click image for larger version. 

Name:	003_pCars_DrivingOutThePitlane.jpg 
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Size:	114.5 KB 
ID:	200504Click image for larger version. 

Name:	004_pCars_ManualControl.jpg 
Views:	1 
Size:	109.9 KB 
ID:	200505dbsessions.zip

    Tasklist output
    Image Name PID Session Name Session# Mem Usage
    ========================= ======== ================ =========== ============
    System Idle Process 0 Services 0 4 K
    System 4 Services 0 1,844 K
    smss.exe 428 Services 0 1,060 K
    csrss.exe 660 Services 0 4,168 K
    wininit.exe 768 Services 0 3,820 K
    csrss.exe 776 Console 1 14,856 K
    winlogon.exe 836 Console 1 9,040 K
    services.exe 844 Services 0 7,344 K
    lsass.exe 864 Services 0 14,856 K
    svchost.exe 952 Services 0 12,912 K
    svchost.exe 996 Services 0 8,908 K
    nvvsvc.exe 604 Services 0 7,292 K
    dwm.exe 472 Console 1 31,028 K
    nvSCPAPISvr.exe 632 Services 0 5,976 K
    nvxdsync.exe 748 Console 1 19,752 K
    nvvsvc.exe 920 Console 1 12,092 K
    svchost.exe 1040 Services 0 27,320 K
    svchost.exe 1100 Services 0 30,688 K
    svchost.exe 1132 Services 0 53,260 K
    svchost.exe 1168 Services 0 21,744 K
    igfxCUIService.exe 1244 Services 0 6,616 K
    WUDFHost.exe 1408 Services 0 10,224 K
    svchost.exe 1508 Services 0 18,276 K
    spoolsv.exe 1672 Services 0 9,732 K
    svchost.exe 1696 Services 0 11,300 K
    svchost.exe 1728 Services 0 23,416 K
    AppleMobileDeviceService. 1864 Services 0 9,692 K
    avp.exe 1900 Services 0 107,732 K
    mDNSResponder.exe 1916 Services 0 4,948 K
    spd.exe 1936 Services 0 9,792 K
    svchost.exe 1976 Services 0 12,892 K
    AdjustService.exe 2004 Services 0 14,036 K
    dasHost.exe 2012 Services 0 12,380 K
    GfExperienceService.exe 1488 Services 0 9,688 K
    IpOverUsbSvc.exe 1972 Services 0 10,964 K
    MsDtsSrvr.exe 2132 Services 0 18,352 K
    NIHardwareService.exe 2508 Services 0 11,948 K
    NvNetworkService.exe 2528 Services 0 8,516 K
    nvstreamsvc.exe 2592 Services 0 11,168 K
    RzWizardService.exe 2652 Services 0 24,776 K
    sqlbrowser.exe 2768 Services 0 9,452 K
    sqlwriter.exe 2796 Services 0 5,708 K
    svchost.exe 2832 Services 0 7,720 K
    svchost.exe 3204 Services 0 4,708 K
    WUDFHost.exe 3220 Services 0 5,756 K
    NvStreamNetworkService.ex 3608 Services 0 9,832 K
    conhost.exe 3676 Services 0 2,980 K
    avpui.exe 4016 Console 1 1,456 K
    PresentationFontCache.exe 4084 Services 0 31,056 K
    explorer.exe 3372 Console 1 184,612 K
    taskhostex.exe 3412 Console 1 13,072 K
    nvstreamsvc.exe 3428 Console 1 17,704 K
    itype.exe 3108 Console 1 2,224 K
    ipoint.exe 3440 Console 1 2,780 K
    conhost.exe 3648 Console 1 3,748 K
    igfxEM.exe 4344 Console 1 9,028 K
    ApCent.exe 4552 Console 1 60,640 K
    NvBackend.exe 4588 Console 1 21,272 K
    WmiPrvSE.exe 4868 Services 0 12,676 K
    SearchIndexer.exe 4364 Services 0 41,752 K
    SkyDrive.exe 4388 Console 1 24,816 K
    nvtray.exe 5792 Console 1 10,200 K
    XBoxStat.exe 6096 Console 1 21,696 K
    cfosspeed.exe 6140 Console 1 9,780 K
    iTunesHelper.exe 1308 Console 1 12,424 K
    Agent.exe 5452 Console 1 15,916 K
    conhost.exe 5480 Console 1 3,960 K
    iPodService.exe 5960 Services 0 6,164 K
    Battle.net.exe 4116 Console 1 143,792 K
    Origin.exe 5916 Console 1 118,332 K
    CopyAgent.exe 6388 Console 1 83,916 K
    SettingSyncHost.exe 6668 Console 1 11,484 K
    LaCie Network Assistant.e 7108 Console 1 11,228 K
    SpotifyWebHelper.exe 4072 Console 1 7,148 K
    Spotify.exe 6124 Console 1 105,012 K
    SpotifyCrashService.exe 7364 Console 1 5,448 K
    Skype.exe 7520 Console 1 126,056 K
    Spotify.exe 7664 Console 1 52,892 K
    Spotify.exe 8100 Console 1 103,904 K
    GoPro Importer.exe 7564 Console 1 36,224 K
    acrotray.exe 8404 Console 1 5,996 K
    jusched.exe 8432 Console 1 8,348 K
    DbgSvc.exe 2604 Services 0 11,176 K
    dllhost.exe 1656 Services 0 11,028 K
    msdtc.exe 2516 Services 0 7,368 K
    chrome.exe 8048 Console 1 142,868 K
    chrome.exe 3996 Console 1 103,636 K
    chrome.exe 6352 Console 1 39,688 K
    chrome.exe 2332 Console 1 32,676 K
    chrome.exe 6700 Console 1 29,496 K
    chrome.exe 2496 Console 1 35,492 K
    chrome.exe 2556 Console 1 69,944 K
    cmd.exe 8496 Console 1 3,256 K
    conhost.exe 5748 Console 1 4,036 K
    plugin-nm-server.exe 7644 Console 1 11,960 K
    klwtblfs.exe 3140 Console 1 6,368 K
    chrome.exe 8352 Console 1 194,488 K
    jucheck.exe 4500 Console 1 10,360 K
    chrome.exe 5016 Console 1 114,184 K
    chrome.exe 9000 Console 1 34,088 K
    lync.exe 1612 Console 1 149,440 K
    audiodg.exe 6092 Services 0 6,696 K
    sppsvc.exe 4848 Services 0 13,644 K
    chrome.exe 4488 Console 1 103,088 K
    UcMapi.exe 1828 Console 1 54,244 K
    Taskmgr.exe 5608 Console 1 26,992 K
    chrome.exe 1988 Console 1 124,784 K
    cmd.exe 4680 Console 1 2,444 K
    conhost.exe 4012 Console 1 5,108 K
    svchost.exe 2000 Services 0 2,864 K
    rundll32.exe 4776 Console 1 10,044 K
    tasklist.exe 3500 Console 1 5,752 K
    Last edited by LeRenard242; 08-05-2015 at 10:56.

  4. #4
    QA & Support Bruno Alexandre's Avatar
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    There's a few processes running there that i'm not fully aware of what they are and others that could cause, do me a favor:

    - Close Skype, Razer apps, xboxstat, battle.net, origin, GoPro Importer (this is a resources hogger)
    - Add the executables from project cars to your kaspersky av exclusion list (or the whole folder)
    - I could be wrong but it seems you have a intel onboard running, could you disable it or ensure that your dedicated card is the only one being used?
    Processor: Intel Core i7 5960X @4Ghz | Videocard: Nvidia TITAN XP 12GB GDDR5x | Gamepad/Wheel: Dualshock 4 Six-Axis + Xbox One Gamepad + Fanatec CSWv2 + Fanatec CSP V3 + Fanatec SQ Shifter | Network Card: Intel l218-V| Keyboard+Mouse: Corsair K70 RGB + Cougar 700M | PSU: Corsair AX1500i
    Memory: 16GB Dominator Platinum DDR4 2800Mhz | Mainboard: Asus X99 Deluxe | Soundcard/Speakers: Soundblaster Zx (Optical) + Logitech Z-906 | Monitors/TV: Benq XL2430T | OS: Windows 10 x64

    Steam Group Chat: steam://friends/joinchat/103582791434100654 (copy this into your browser url and press enter)

  5. #5
    Kart Driver
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    It's probably going to link in with the issue i had with another product i purchased through steam. Are you overclocking your system by any chance and running latest drivers?

  6. #6
    WMD Member Joeri Blootacker's Avatar
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    Hi LeRenard242,

    do you have your GTX overclocked ?
    if so, can you try to run the game with your GPU at stock speed ?

    Thank you for your complete bug report by the way ! this is an example of how someone should post a bug
    all info is there.
    Last edited by Joeri Blootacker; 08-05-2015 at 11:49.
    System :
    CPU i7 2600K @ 3.4Ghz | Mobo Asus P8Z68-V Pro Gen3 | RAM 16GB 1600MHz | 2 x Asus 970GTX Strix SLI | OS Windows 8.1 Professional 64-bit | Club Sport Wheel - Formula + BMW Rim - Club Sport Pedals V2
    C.A.R.S config: AF:16X AAS6X HDR:Photographic SMAA:High FXAA:OFF Resolution : 1920x1080

  7. #7
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    Quote Originally Posted by Bruno Alexandre View Post
    There's a few processes running there that i'm not fully aware of what they are and others that could cause, do me a favor:

    - Close Skype, Razer apps, xboxstat, battle.net, origin, GoPro Importer (this is a resources hogger)
    - Add the executables from project cars to your kaspersky av exclusion list (or the whole folder)
    - I could be wrong but it seems you have a intel onboard running, could you disable it or ensure that your dedicated card is the only one being used?
    - I closed all the apps
    - Added the folder and executables to the exclusion list
    It gave me a different error now, see attachments below.

    I'm not overlocking the system, very sure of that.
    I'll check into the intel onboard, but that means I have to set things in Bios I guess, so I'm going to figure that out now...

    dbgSessionsAndConfig.zipClick image for larger version. 

Name:	Error.PNG 
Views:	292 
Size:	56.9 KB 
ID:	200539

  8. #8
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    Quote Originally Posted by Joeri Blootacker View Post
    Hi LeRenard242,

    do you have your GTX overclocked ?
    if so, can you try to run the game with your GPU at stock speed ?

    Thank you for your complete bug report by the way ! this is an example of how someone should post a bug
    all info is there.
    I work in IT, I know how valuable the info is .. Thanks for being so helpful by the way.
    See my post above for most of your questions.

    As for the OC'ing, I have two GTX770s, SLI I disabled to be sure and no OC going on.
    Here's my GPUz report:

  9. #9
    QA & Support Bruno Alexandre's Avatar
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    Btw the intel onboard suggestion came from this file, igfxCUIService.exe, but it could be something else.
    Processor: Intel Core i7 5960X @4Ghz | Videocard: Nvidia TITAN XP 12GB GDDR5x | Gamepad/Wheel: Dualshock 4 Six-Axis + Xbox One Gamepad + Fanatec CSWv2 + Fanatec CSP V3 + Fanatec SQ Shifter | Network Card: Intel l218-V| Keyboard+Mouse: Corsair K70 RGB + Cougar 700M | PSU: Corsair AX1500i
    Memory: 16GB Dominator Platinum DDR4 2800Mhz | Mainboard: Asus X99 Deluxe | Soundcard/Speakers: Soundblaster Zx (Optical) + Logitech Z-906 | Monitors/TV: Benq XL2430T | OS: Windows 10 x64

    Steam Group Chat: steam://friends/joinchat/103582791434100654 (copy this into your browser url and press enter)

  10. #10
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    Have been able to complete one lap and a half (having disabled the intel onboard driver now).
    But all of a sudden a crash to desktop without an error this time, it just minimized and said "Not responding" in the taskbar.
    Couldn't find an appropriate dbgSession though, :-s...

    The lap and a half I did was amazing though, what a GREAT GREAT game (apart from it crashing now ), but damn, the detail, handling, love it..

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