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Thread: Please read - Stuttering/stall on XB1

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  1. #1
    Technical Director Ged Keaveney's Avatar
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    Please read - Stuttering/stall on XB1

    New request by Ged:

    Quote Originally Posted by Ged Keaveney View Post
    Good to hear, we're making progress. Could you and any other affected users please check your settings and report back with your info please (whilst connected to XBL and experiencing the stutter)

    1. What power mode option do you use (Settings->Power & startup->Power mode)
    2. What NAT type do you have (Settings->Network->NAT type)
    3. Is your connection wired or wireless (Settings->Network->Current Network Status)


    Original post:

    Hi all, regarding the stuttering/stall issues, as posted elsewhere we're working hard to find and fix the problems. We want everyone's experience of playing the game to be perfect so it's a great source of frustration to our dev team too that this issue is affecting people. Despite lots of testing by our internal team, two external QA companies and Microsoft themselves, this issue was never seen and we're still trying to reproduce it. Getting feedback from the community to help us nail this one is a big help and greatly appreciated.

    For anyone else having this issue, could you check the following info on your XB1 and send the info through to us please. Go to Settings->System->Manage Storage and send the info it displays, either a screenshot or just text info is fine. We need info for all attached storage devices please. When you post info please also mention the symptoms you're seeing such as when it happens (solo, online, track, vehicle etc) or link to any previous post you've done with that info please.

    Here's mine for reference

    Click image for larger version. 

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    Thanks
    Last edited by Elmo; 23-06-2015 at 17:42.
    The following 4 users likes this Post: Benjamin Benichou, ironik, LADY GEMMA JANE, Max Kelly


  2. #2
    SMS Elmo's Avatar
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    Moved to a separate thread and stickied for better visibility
    The following 5 users likes this Post: eracerhead, Ged Keaveney, ironik, LADY GEMMA JANE


  3. #3
    Banned
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    Click image for larger version. 

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    Only controller connected.Issues in all game modes.Not as bad on time trial or community events though!!

  4. #4
    Kart Driver
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    Mine is the same as yours Ged but only 16% used. No other devices attached.

    Happens for me on Career mode (its the only mode i play) and tends to happen after an extended play session on the game (2-3 hours). Console is fully turned off each night so its a fresh reboot when this is happening. Rebooting the console does help abit but not 100%

    Seems to be random. Same race it can happen on lap 1, lap 2 is fine then lap 3 it will stutter again
    The following user likes this Post: Ged Keaveney


  5. #5
    Kart Driver
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    The only device i have attached to my XBox One is the Wireless Controller. And as i said it plays absolutely no role if i connect it via Wireless or Cable.

    The problem happens definitely in Single Player and Career Mode. Other modes i didn't try til yet.

  6. #6
    Superkart Pilot HEF51's Avatar
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    Click image for larger version. 

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    It is a 7400 RPM drive, just a typo on my xbox. EDIT: Sorry for the blurriness, just snapped a quick pic and didn't look at it.
    Game is on the External with 2%. All other games and app are on the internal.

    Here are some clips, that both happened online. Nobody left or entered a party chat. Left or entered the race lobby. No notifications popped up. Nothing downloading in the background, Just completely random.

    Clip 1: This was a random online race. Myself and 2 random people. Freezes for no apparent reason.
    http://xboxclips.com/HEF51/6bb59f83-...8-6988115146e0

    Clip 2: A online race with 2 other friends who have very stable hardwired connections and 7 AI opponents. 2 freezes in 7 seconds. Both accounted for about 3 seconds.
    http://xboxclips.com/HEF51/a786b631-...7-714132fd17df

    3rd time I had this happen to me was exiting the pits at Silverstone National in the Ginetta junior career.

    For all I was in party chat with friends, Controller plugged in with chat headset connected.

    EDIT: Two more times the screen freeze happened. Has happened about once a day.

    Online race, game chat, 9 people, all with open NATs and hardwired connections:
    http://xboxclips.com/HEF51/578c7577-...2-57cf17931948

    Online Practice, 4 people, same connections:
    http://xboxclips.com/HEF51/b944af45-...d-6f69dddfeadf
    Last edited by HEF51; 16-05-2015 at 06:16.
    PC - The Ultimate Racing Wheel Stand Thingy - Tuborg Beer 'It's got Class" lit sign - Generic Home Depot retracted light system - Ikea POANG - Various Wall Posters from Michaels - Holmes "2 Cool" Twin Rotor Fan
    i5 4460 - EVGA GTX 960 SSC ATX 2.0 - 1GB HHD Toshiba 7200RPM - 32" Sony Bravia 1080p - Thrustmaster TX w/ F1 Rim
    The following 3 users likes this Post: ctd, LADY GEMMA JANE, Raven403


  7. #7
    WMD Member Raven403's Avatar
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    Quote Originally Posted by HEF51 View Post
    Click image for larger version. 

Name:	WP_20150514_11_45_02_Pro.jpg 
Views:	10 
Size:	145.1 KB 
ID:	202360

    It is a 7400 RPM drive, just a typo on my xbox. EDIT: Sorry for the blurriness, just snapped a quick pic and didn't look at it.
    Game is on the External with 2%. All other games and app are on the internal.

    Here are some clips, that both happened online. Nobody left or entered a party chat. Left or entered the race lobby. No notifications popped up. Nothing downloading in the background, Just completely random.

    Clip 1: This was a random online race. Myself and 2 random people. Freezes for no apparent reason.
    http://xboxclips.com/HEF51/6bb59f83-...8-6988115146e0

    Clip 2: A online race with 2 other friends who have very stable hardwired connections and 7 AI opponents. 2 freezes in 7 seconds. Both accounted for about 3 seconds.
    http://xboxclips.com/HEF51/a786b631-...7-714132fd17df

    3rd time I had this happen to me was exiting the pits at Silverstone National in the Ginetta junior career.

    For all I was in party chat with friends, Controller plugged in with chat headset connected.
    I have the same setup as HEF51 and I get stutters and FPS drops but not ALL the time. Ill post this clip to show what happens for me....

    http://xboxclips.com/Raven403/b167ea...f-7e41a53de2ff

    and im not sure you can see the FPS issue here but its there not to mention the AI bug..

    http://xboxclips.com/Raven403/d16b41...4-8c1d5f429fbb

    just to reiterate I have a 1TB External HDD that i run the game from, I have only 25% of total space occupied on my collective storage.

  8. #8
    Rookie
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    May 2015
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    Game is installed on external portable HD (WD My Passport Ultra 2TB), at the most 20% filled.

    I get the stuttering most obviously on the dubai karting circuit in single player. It seems like it has something to do with the curbs, when I put just two wheels on it seems to be fine but the moment I run a little wide (most commonly turn 6 & last turn) & put all tires on the curbs the framerate drops. At 70% difficulty it was unplayable, moving it down to 60% was playable but still very noticeable, these were completely different gaming sessions. Xbox is in power saving mode.

    Hope this can help narrow it down.
    Last edited by HLR King Cobra; 14-05-2015 at 20:32.
    The following 2 users likes this Post: Ged Keaveney, KkDrummer


  9. #9
    Kart Driver snewkirk2's Avatar
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    Platform
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    Info - Internal Storage - 73.7% used - 95.7GB free of 364.9GB

    Issues
    - Video stuttering especially when in traffic, weather, heavy graphic processing (ie Rain, Shadows, Glare). It happens on every track seemingly at random to varying degrees but some tracks exhibit the issue every time at specific sections of tracks. For example, the horseshoe of Brands Hatch regardless of the coincidences previously listed. This happens in all game modes.
    - Audio garble. As though there was feedback from a microphone. Seems to occur at least two or more times per race randomly. It almost never coincides with the stuttering. This also never occurs in menus.

  10. #10
    Superkart Pilot
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    XBOX1
    I got 76% used. Only controller and Thrustmaster wheel connected.
    The video that Heff51 posted in his reply is good example what happens.
    I play carreer in 100% session length with everything on realdammage . Had it happen in all different classes.
    karts gt3 formula.
    Sometimes i hear it coming, sounds gets scratchy and hup it freezes. Sometimes just 3-5 sec but also had like 10-15 sec.
    Hearing the race go on, wen it comes back my wheel jerking all over and me ending up a wall and race finished for me.
    This happens sometimes in lap 2 of 26, but then it also happens in lap 18 of 26 and then im really swearing here.

    I really love this game (could be best racing game i played) but this is absolutly starting to get to me.
    All the people i played with have had this kind of problems so how is it possible that your testers dont encounter this.
    Is the disc version maby little off compared to the version the testers are playing.

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