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Thread: [MUST READ] How to report a problem or ask for assistance

  1. #1
    Moderator Mahjik's Avatar
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    Exclamation [MUST READ] How to report a problem or ask for assistance

    If you need to report a problem or ask for assistance, start with the following:

    1. List your system specifications
    2. List your running software, anti-virus, overlays, game trackers, etc..
    3. If it's something graphical, provide a screenshot or video demonstrating the issue.
    4. If you have steps to reproduce the issue, list those in chronological order to reproduce the issue


    In short, the more information you provide in the beginning, the quicker member can assist.
    Intel i7-4790K @4.4GHz | 16gb ram | ZOTAC GeForce GTX 1080 | 5040x1050 | Windows 8.1 64-bit | Thrustmaster TX Servo Base | Thrustmaster TH8A Shifter
    ProtoSimTech PT-1 Pedals | rSeat Evo V2 | Front/Rear Transducers | SimVibe | Black Max II Button Controller | Sennheiser PC 360 Headset


    Forum Rules
    PC2 FAQ & Tips

  2. #2
    Moderator Mahjik's Avatar
    Join Date
    Oct 2011
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    Kansas City, MO
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    7,840
    Platform
    PC
    If you want to report an issue, use the following steps:

    1. Make sure you have updated your platform on your forum profile to reflect the game platform you are using.
    2. Search the forum using keywords for your issue. Verify there isn't a thread already started for your issue.
    3. If there is another thread, add your situation to the thread as more details always helps SMS diagnose issues.
    4. If there isn't a thread started, create one using a useful and descriptive title. Then add as much detail to the issue as you can in the body of the message, including screenshots, video or repo steps to help SMS and the staff understand the issue.
    5. Lastly, one issue per thread.
    Intel i7-4790K @4.4GHz | 16gb ram | ZOTAC GeForce GTX 1080 | 5040x1050 | Windows 8.1 64-bit | Thrustmaster TX Servo Base | Thrustmaster TH8A Shifter
    ProtoSimTech PT-1 Pedals | rSeat Evo V2 | Front/Rear Transducers | SimVibe | Black Max II Button Controller | Sennheiser PC 360 Headset


    Forum Rules
    PC2 FAQ & Tips
    The following 7 users likes this Post: Aldo Zampatti, Konan, mcooley9891, missy455, Roger Prynne, satco1066, Tooma


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