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Thread: Having to use the "nuclear option"

  1. #1
    GT5 Pilot Jezza819's Avatar
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    Having to use the "nuclear option"

    After several attempts by Xbox support to try and fix my freezing up issue it froze up again last night. So they told me last time that if it does it again I'm going to have to wipe everything and basically start over again. The sent me the instructions for the procedure in an email but I haven't looked at it yet because I was hoping that this last fix would work.

    Has anybody got any advice on anything to watch out for or be sure and don't do this or that? I'm sure there have been others that have had to do this. I'm assuming that once it's done I will have to go back and reload all of my games and apps.

    If this doesn't work it's going to have to be sent in for repair but at least all of the other attempts have been documented.
    Xbox 1 X - Fanatec CSW V2 wheel - Fanatec V3 pedals

  2. #2
    Superkart Pilot ShneebnaMRR108's Avatar
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    Just for the heck of it, have you tried a strong fan blowing air directly into the side if the console?
    Shneeb108 (Peter Stefani) i7-8750H 9GB SC / GTX 1070 8GB GDDR5 / 16GB DDR4 2666MHz / 250GB 970 EVO M.2 SSD / 1TB 860 EVO SSD / G920-GTEYE / Playseat Evo / Samsung UN48J6300-1080P / FFB- JS Std Mid Comp SoPDiff / RacingSIMTools.com - Member / GTR_Legion - Member

  3. #3
    GT5 Pilot Jezza819's Avatar
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    Quote Originally Posted by ShneebnaMRR108 View Post
    Just for the heck of it, have you tried a strong fan blowing air directly into the side if the console?
    No I certainly haven't tried that. Overheating could cause it to freeze up? I don't really have the room to setup a fan next to it.

    I got through the deletion of everything then went back to reload PC2 and it got to 97.8% and just stopped. After nearly 30 minutes of nothing happening I tried to uninstall and reinstall but nothing would respond. So back to Xbox support and I had to do another reboot but this time unplug the power cord, wait for 30 seconds, power up, wait another 2-3 minutes, and then that kickstarted the installation and allowed it to finish. Reinstalled all of the DLC with no problem.

    However, when I tried to go back and reinstall all of my apps, that failed. They would try to install for just a second or two then stop. It was nearly midnight so I just gave up for the night.
    Xbox 1 X - Fanatec CSW V2 wheel - Fanatec V3 pedals

  4. #4
    Superkart Pilot ShneebnaMRR108's Avatar
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    Can you actually try to install your apps one at a time to see if you can isolate which one is causing the issue?
    Shneeb108 (Peter Stefani) i7-8750H 9GB SC / GTX 1070 8GB GDDR5 / 16GB DDR4 2666MHz / 250GB 970 EVO M.2 SSD / 1TB 860 EVO SSD / G920-GTEYE / Playseat Evo / Samsung UN48J6300-1080P / FFB- JS Std Mid Comp SoPDiff / RacingSIMTools.com - Member / GTR_Legion - Member

  5. #5
    Superkart Pilot
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    I think i had a similar experience with my original xbox one on a different game (far cry 5).. It would appear the game file corrupted during a presumably failed game save? Weirdly, the game deleted itself then at some point and I end up reinstalling the xbox operating system with the rest of the games stored on the hard drive left in situ whilst the os reinstalled itself

  6. #6
    GT5 Pilot Jezza819's Avatar
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    Quote Originally Posted by ShneebnaMRR108 View Post
    Can you actually try to install your apps one at a time to see if you can isolate which one is causing the issue?
    That's what I was doing. Tried one, it stopped, tried a different one, it stopped too so I just left it at that. Yeah I should have clarified that I wasn't trying to install them all at once.
    Xbox 1 X - Fanatec CSW V2 wheel - Fanatec V3 pedals

  7. #7
    Superkart Pilot ShneebnaMRR108's Avatar
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    Are those Micro Soft app's or third party app's?
    Shneeb108 (Peter Stefani) i7-8750H 9GB SC / GTX 1070 8GB GDDR5 / 16GB DDR4 2666MHz / 250GB 970 EVO M.2 SSD / 1TB 860 EVO SSD / G920-GTEYE / Playseat Evo / Samsung UN48J6300-1080P / FFB- JS Std Mid Comp SoPDiff / RacingSIMTools.com - Member / GTR_Legion - Member

  8. #8
    GT5 Pilot Jezza819's Avatar
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    Quote Originally Posted by ShneebnaMRR108 View Post
    Are those Micro Soft app's or third party app's?
    Micro Soft. Netflix, Hulu, etc.
    Xbox 1 X - Fanatec CSW V2 wheel - Fanatec V3 pedals

  9. #9
    Superkart Pilot ShneebnaMRR108's Avatar
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    Does the XB function properly if other games and app's are installed, but pC2 is NOT?
    Shneeb108 (Peter Stefani) i7-8750H 9GB SC / GTX 1070 8GB GDDR5 / 16GB DDR4 2666MHz / 250GB 970 EVO M.2 SSD / 1TB 860 EVO SSD / G920-GTEYE / Playseat Evo / Samsung UN48J6300-1080P / FFB- JS Std Mid Comp SoPDiff / RacingSIMTools.com - Member / GTR_Legion - Member

  10. #10
    GT5 Pilot Jezza819's Avatar
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    Quote Originally Posted by ShneebnaMRR108 View Post
    Does the XB function properly if other games and app's are installed, but pC2 is NOT?
    Back when the problem started to show up probably 4 months ago now, at first it was PC2 only. But it wouldn't do it all the time. It might do it twice in a week and then not again for 3 weeks. I ran Assetto Corsa for a week and didn't have any trouble. But 2 or 3 times it did it while I was in an app. I know I was watching Youtube once when it did it and it did it again when I tried to launch Netflix but those were also not very close together. But it's never done it back to back to back or something like that.

    http://forum.projectcarsgame.com/sho...multiple-times

    I think this is when I started getting worried about it and contacting Xbox support but like I said I had seen the problem a few times before this.
    Last edited by Jezza819; 15-06-2018 at 20:01.
    Xbox 1 X - Fanatec CSW V2 wheel - Fanatec V3 pedals

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