Originally Posted by
GraySmithMusic
I've had a bit of a weird issue like this, although a little different...
I bought my T300RS online, brand new from an eBay store, it was delivered the day before PCars was released.
My first issue was when I first loaded up the game and was assigning buttons, after the wheel and pedal calibration, the game just froze. No response from any button on the wheel, so couldn't back out of the menu. Restarted, and tried again and it was fine.
Then, a few races into my career, during the race the whole game just froze up on me when I clipped a curb pretty hard. I put that down to just a crash.
Then, also during an early career race, the wheel just full locked to the left on it's own, I could pause, and all the buttons were working, even during the race, but I couldn't stop the full lock.
A restart solved that too.
This was all within the first two days of having the brand new wheel.
I Googled, and read about updating firmware. I thought I'd phone the Thrustmaster support team, to check whether I needed to update.
First of all, the phone number for tech support in the user manual was a recorded message saying the number was no longer in use, and was now on a different number. I didn't have a pen, so went and got one, then called the same number back. I then got a different message saying something like number not recognised, I can't remember exactly, but they were two different messages, each not helping me at all. I thought that was weird, and was not filled with much confidence.
I went on Thrustmaster's website and got a different phone number for tech support, and that worked. Within a few minutes I was talking to Stefan.
He told me of known issues with the full lock to the left on Xbox One, but not the PS4, and advised me to check the firmware's up to date, and if not, update it.
He said he would email me a step by step guide (the one sent to most of you, by the looks of it) within half an hour, which he did.
I followed the instructions for downloading the drivers, that was fine. Then when it came to updating the firmware, it said in the instructions to make sure the PC recognises the wheel as a "T300RS Racing Wheel", but on my PC it doesn't, it recognises it as a "Thrustmaster FFB Racing Wheel". And when I go to the firmware update screen, there is no wheel listed, it just asks me to plug it in, even though I've already passed that step and have it plugged in.
I emailed Stefan back and told him. He told me the problem was local, which I assumed meant a problem with my laptop, and asked me to try it on another PC. Which I thought was rather unhelpful. I don't have one. I have a Mac, but that's no good. So I left it for about a week. My wheel is still working, and I (touch wood) have had no other issues with it since the initial 3 teething problems, and I've been using it every day on PCars since release.
After a week, I took my wheel round to my Mother's and tried the firmware update on her PC. I had exactly the same results as I had on my PC.
I emailed Stefan and told him, I've not heard back from him since. That was a week ago.
I emailed him again today telling him I wasn't impressed with the lack of communication. Overall, I'm not impressed with Thrustmaster's customer service.
I count myself lucky that my wheel is actually working, but I'd still like to know why I can't even check the firmware.
It was then I noticed, no power/mode light...
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