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Thread: T300 RS Dead?

  1. #31
    Superkart Pilot Northlander's Avatar
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    My T300RS just died tonight. 1 month old. Just got my TH8A too! Was having a few practice laps to check out the shifter, everything fine.

    I then had arranged an online race, I set the lobby up and started free practice away, I went for a quick drink and when I came back I noticed on my screen it said controller disconnected, upon pressing the PS button on the wheel but I got nothing, I was then presented with a smell of burning plastic from the vents It was then I noticed, no power/mode light...
    Last edited by Northlander; 06-06-2015 at 00:50.

  2. #32
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    Quote Originally Posted by slovoflud View Post
    Here is my update:

    After contacting the Facebook Thrustmaster guy (he seems to be online most of the days), he appologised for the delay, and support got in touch with me in a couple of hours. Here's the reply:

    --------------------
    Regarding your T300 RS.

    We apologize for the late response!

    We inform you that the noise can come from the fact that the cockpit is not grounded.
    You can check this by detaching the wheel base from the cockpit and use the supplied clamping system. The noise should normally disappear.

    Regarding the other issue, our recommendation is to follow this procedure:

    http://ts.thrustmaster.com/download/...24_Dec2014.pdf

    For any other query please do not hesitate to contact us.

    Thrustmaster Technical Support is at your disposal for any other information you may need. You can reach us online at the following addresses:

    http://ts.thrustmaster.com/eng for the latest updates and FAQs

    or by telephone at one of the numbers listed on the following page: http://ts.Thrustmaster.com/eng/index.php?pg=contact
    Kind regards,

    Your Thrustmaster Customer Support Agent, Andreea

    -------------------

    What noise? My wheel is dead and it has no power. I mentioned a slight electrical buzz when you plug it in, but whe wheel won't turn on at all. How am I suppose to update the firmware?...

    it's a joke
    Thrustmaster Tech Support number UK 020 3147 4889.
    Even if your warranty is still valid they will not refund unless you bought DIRECT from them.
    Andreaa is submissive, surly and extreemly unhelpful via phone support.
    They will NEVER call you back and only reply to emails after phoning them again to clarify receiving your email!!
    By T500 pedals started playing up. I knew it was the potentiometer, but had to video control panel,video game footage, Remove wheel and peadal set to provide pictures of both serial numbers, proof of invoice.
    Then after that I had to take apart pedal set, not sure if that invalidated warranty. take close up pictures of suspected spring damage!
    Then Stephan replied saying where was to cable that attaches to wheel base? But it was out of shot you Numpty.
    I mailed again last Monday, Nothing until I rang AGAIN yesterday and had a mild meltdown.
    10 mins later received email saying either I could solder on a new potentiometer or return pedal set.
    That is a funny type of warranty if you have to do all their investigative work and repairs for them??
    Thrustmaster spent all their money trying to jump into bed with Playstation kicking Logitech out. And had no money left for after sales!
    I will be buying a Fanatec when mine dies?

  3. #33
    Kart Driver
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    As an update, I received this email 3 days ago:

    -------------
    Regarding your T300 RS.

    The repair procedure 201506030009 has started.

    You will receive in a few days a delivery slip with our address to send the base of your product (do NOT send the detachable wheel, the pedal set or the power cable) to our repair center. Once you receive this delivery slip, you need to print it and call the carrier to schedule the collection.
    -------------

    Waiting patiently and hoping for a fast service.
    We're almost a month in and my broken wheel is still at home

  4. #34
    Superkart Pilot Northlander's Avatar
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    I've had my T300RS for a month, bought the TM28 GT leather rim add-on and just received the TH8A shifter (using my G27 pedals for now with the Ricmotech adapter) You'd think I couldn't be more set up for some awesome racing in Project CARS on my PS4?

    Well this last month was brilliant and with the incoming 1.4 patch I couldn't be more excited, that was until the day I got the shifter (Friday 5th) had it connected to my wheel for about an hour, and this is probably just coincidence and nothing to do with the shifter but my T300RS started to emit a burning plastic smell...it then died - no power...fortunately I bought it from Amazon and I've sent it back for replacement, and here starts the 1 to 2 month wait as they are out of stock :-/

    I still say the T300RS is a brilliant wheel, with a more advanced FFB system than the G27, it's the build quality I'm now concerned with, as leading up to this burning out, my wheel started making a nasty metallic scraping noise when steering to the left, I think this has more to do with it finally burning out rather than connecting the shifter as the smell was definitely coming from the left side of the wheel body, above where the power cable plugs in.
    The following user likes this Post: slovoflud


  5. #35
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    Nooooooooo... Say it ain't so. I have been wondering if my t300 will last. Given 2-3 weeks of use. Signs say no. Has developed several funny feelings that were not there initially. Also has SPAZ'd out a few times trying to burn itself out at full lock randomly. Had to hurriedly get up to unplug. Burning electrics/motors. No bueno.
    I hope Logitech gets supported. I don't trust thrustmaster. My old DFGT lasted a decade plus and probably close to a half million virtual miles.
    Forget these new brushless motors and complicated dual belts guys. Poor build quality. Not gonna last.
    Stick with the metal planetary gear ones. Bulletproof.
    This thread makes me sad.
    Anyone wanna gamble on a t300rs? I'll sell you mine right now. Heard you can't get your hands on them. Lol.

  6. #36
    WMD Member wyldanimal's Avatar
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    Quote Originally Posted by GraySmithMusic View Post
    I've had a bit of a weird issue like this, although a little different...

    I bought my T300RS online, brand new from an eBay store, it was delivered the day before PCars was released.

    My first issue was when I first loaded up the game and was assigning buttons, after the wheel and pedal calibration, the game just froze. No response from any button on the wheel, so couldn't back out of the menu. Restarted, and tried again and it was fine.

    Then, a few races into my career, during the race the whole game just froze up on me when I clipped a curb pretty hard. I put that down to just a crash.

    Then, also during an early career race, the wheel just full locked to the left on it's own, I could pause, and all the buttons were working, even during the race, but I couldn't stop the full lock.
    A restart solved that too.

    This was all within the first two days of having the brand new wheel.

    I Googled, and read about updating firmware. I thought I'd phone the Thrustmaster support team, to check whether I needed to update.
    First of all, the phone number for tech support in the user manual was a recorded message saying the number was no longer in use, and was now on a different number. I didn't have a pen, so went and got one, then called the same number back. I then got a different message saying something like number not recognised, I can't remember exactly, but they were two different messages, each not helping me at all. I thought that was weird, and was not filled with much confidence.
    I went on Thrustmaster's website and got a different phone number for tech support, and that worked. Within a few minutes I was talking to Stefan.

    He told me of known issues with the full lock to the left on Xbox One, but not the PS4, and advised me to check the firmware's up to date, and if not, update it.
    He said he would email me a step by step guide (the one sent to most of you, by the looks of it) within half an hour, which he did.

    I followed the instructions for downloading the drivers, that was fine. Then when it came to updating the firmware, it said in the instructions to make sure the PC recognises the wheel as a "T300RS Racing Wheel", but on my PC it doesn't, it recognises it as a "Thrustmaster FFB Racing Wheel". And when I go to the firmware update screen, there is no wheel listed, it just asks me to plug it in, even though I've already passed that step and have it plugged in.

    I emailed Stefan back and told him. He told me the problem was local, which I assumed meant a problem with my laptop, and asked me to try it on another PC. Which I thought was rather unhelpful. I don't have one. I have a Mac, but that's no good. So I left it for about a week. My wheel is still working, and I (touch wood) have had no other issues with it since the initial 3 teething problems, and I've been using it every day on PCars since release.

    After a week, I took my wheel round to my Mother's and tried the firmware update on her PC. I had exactly the same results as I had on my PC.
    I emailed Stefan and told him, I've not heard back from him since. That was a week ago.

    I emailed him again today telling him I wasn't impressed with the lack of communication. Overall, I'm not impressed with Thrustmaster's customer service.

    I count myself lucky that my wheel is actually working, but I'd still like to know why I can't even check the firmware.
    Just out of Curiosity, Have you Made sure the mode Switch is in PS3 mode before you connected it to the PC.
    Must be in PS3 mode on the PC.
    [PS4 Pro user] [Fanatec CSLE-PS4] [ClubSport V3 Pedals] [TH8A Shifter with Ricmotech Short Throw Plate] [Collectiveminds Drive Hub]
    PC - Dell Inspiron 1501 Laptop Windows XPsp3 - Can't run pCars on it.
    DoNoHarm.us

  7. #37
    Kart Driver
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    Feel obliged to update the thread, I got an update yesterday that my wheel has been fixed by tech support and shipped back to me.
    So all in all, considering the journey back (inside the EU) will take a couple of days it has taken 7 weeks to get rid of the problem.

    Hope it helps anyone in the future.

  8. #38
    Superkart Pilot LordDRIFT's Avatar
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    Quote Originally Posted by Northlander View Post
    My T300RS just died tonight. 1 month old. Just got my TH8A too! Was having a few practice laps to check out the shifter, everything fine.

    I then had arranged an online race, I set the lobby up and started free practice away, I went for a quick drink and when I came back I noticed on my screen it said controller disconnected, upon pressing the PS button on the wheel but I got nothing, I was then presented with a smell of burning plastic from the vents It was then I noticed, no power/mode light...
    Looks like you have the 1 month expiration date issue too.

  9. #39
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    Quote Originally Posted by Awong124 View Post
    I had an issue where the wheel somehow lost or corrupted the firmware and the wheel became totally unresponsive. The bootloader fixed the issue, but the instructions for using it didn't work for me. My computer was not able to automatically find the bootloader, and I had to manually specify the directory where the bootloader is located on my computer for it to work. I didn't specify any custom save locations and saved all the files in the default suggested folders, so I don't know why it didn't work. In any case, that made me waste about an hour restarting my computer and going through all the steps over and over before I figured out what the problem was.
    Hey ! how did you do this?

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